URGENT DIRECT CLIENT REQUIREMENT: Business Analyst/Project Manager - CRM

Greetings!

If you have a resource suitable for following skills, kindly send a word resume with consultant's contact details, availability, current location and expected rate at the earliest. 

Key Skill sets

1-       Salesforce or similar CRM experience

2-       Media Experience is must

3-       SW methodologies, and technology

 

Open Position #

Business Analyst/Project Manager - CRM

Business: Media

Location: New York, NY

Description of Principal Duties & Accountabilities

 

·         Drive and implement projects to achieve CLIENT Ad Sales objectives of Single view of the Customer, Enterprise Sell, Optimize Marketing Assets

·         Consolidating all back end data and customer interactions to gain an aggregate, single view of the customer

·         Coordinating Sales, Marketing, Research, and Operations resources to streamline Go-To-Market strategies

·         Enabling systems and data to enable systematic classification and segmentation of our customers

·         Formally tracking Opportunities and Sales Processes, gaining visibility into key sales metrics

·         Enabling strategic integrations between CRM, Sales, Traffic, and DWH

·         Work with the Local Media Sales, Operations, IT, and BI teams to document 'As-Is' and advise on 'To-Be'

·         Identify digitization opportunities and design solutions to improve productivity and/or support growth

·         Analyze business processes and requirements and translate into functional/technical specifications and system design using disciplined methodologies

·         Coordinate technical teams to understand the linkages between disparate front-end and back-end data systems

·         Manage onshore and offshore development resources to develop business solutions in Salesforce.com

·         Design and champion upgrade enhancements for CLIENT Local Media including process enhancements, new fields, new screens, new functionality, and interfaces.

·         Assist in identification of a long term CRM strategy

·         Top key imitative: Marketing Strategies, Account Planning, Sales Incentive Compensation (SIC), Invoice Management Module (IMM)

 

Qualifications Required

 

·         Bachelor's degree in technical and/or process focused discipline (Mgmt Info Systems or Computer Science)

·         Minimum of 5 years' experience at writing and managing use cases and functional/technical requirements

·         Minimum of 5 years' experience managing application development teams using diverse technologies including .NET, C/C++/C#, J2EE, etc

·         Minimum of 5 years' experience of full systems development lifecycle experience creating enterprise or commercial technology solutions using disciplined methodologies (RUP, DFSS, etc)

·         Good understanding of Customer Relationship Management Technologies and process

·         Over 5 years of experience managing Systems multiple Efforts and priorities w/ Cross-Functional Teams & Concurrent Deadlines

·         Over 5 years of experience in Supporting 24X7 Mission Critical Applications

·         Over 3 years of high Level Experience w/ Data Architecture & Warehouse Technologies

·         Bachelor's degree in Computer Science or Related Field

·         Over 3 years managing teams and budgets

·         Over 3 years of experience working very closely with the key vendor on understanding their strategy, support model, roadmaps and vision.

·         Participate in vendor assessment as needed for functional features.

·         Lead all SOX, and DR testing as needed.

 

Qualifications Desired

 

·         Project Management Certification (PMP, Six Sigma Greenbelt, etc.)

·         Media Industry experience

·         Sales force effectiveness / commercial excellence experience

·         Customer relationship management systems experience

·         Salesforce.com certifications (Application Admin, Application Developer, etc.)

·         Cross functional experience (Sales or Operations roles)

·         Strong business acumen and analysis skills to turn business requirements into functional/technical specifications and system design

·         Ability to analyze system requirements, identify and map data elements back to source systems while working within the context of existing data schemas and ultimately designing system interfaces

·         Experience supporting business critical systems

·         Exposure to networking concepts, web servers, transaction servers

·         Experience supporting vendor packages in the Media & Entertainment Industry is a plus

·         Experience in Information Technology with a variety of hardware and software disciplines

·         Strong problem solving skills

·         Excellent written and verbal communications

·         Effective interpersonal skills

·         Ability to work across multiple groups

·         Self motivation and resourcefulness required

 

 

Thanks & Regards,

 

Chirag Kothari

732-658-5313